Shipping Policy

 

At Ceraveoutlet, we are committed to delivering your skincare essentials reliably and efficiently. Our shipping process is designed to be transparent and straightforward, providing you with peace of mind from checkout to delivery.

1. Order Processing

All orders are processed and prepared for shipment within 1-3 business days after payment confirmation (excluding weekends and holidays). Order processing includes verification, item selection, and packaging. Once processed, you will receive a shipping confirmation email with your order details.

2. Global Free Shipping

We are pleased to offer free shipping worldwide on all orders with no minimum purchase required. This is our commitment to you for choosing Ceraveoutlet.

3. Delivery Timeframe

Once shipped, orders are estimated to arrive within 6-12 business days to most global destinations. Actual delivery times may vary depending on the destination, seasonal factors, and customs procedures.

4. Order Tracking

After your order is shipped, you will receive an email containing a tracking number. You can use this number on the carrier's official website to monitor the real-time shipping status of your package.

5. Shipping Coverage

We provide shipping services to most countries and regions worldwide. During checkout, the system will automatically confirm whether your address is within our serviceable area.

6. Factors That May Affect Delivery

The following situations may cause delivery delays, which are generally beyond our control:

  • Customs inspection and clearance processes in the destination country

  • Logistics congestion during holiday peaks or promotional periods

  • Extreme weather or force majeure events

  • Inaccurate or incomplete shipping address information

7. Customs, Duties & Import Taxes

For international orders, customs authorities in the destination country may impose duties, import taxes, or other related fees according to local regulations.

  • The recipient (customer) is fully responsible for these charges. Ceraveoutlet cannot calculate or pay these fees in advance.

  • If a package is returned due to the customer's refusal to pay applicable taxes/fees, we will refund the order minus the original shipping and handling costs, or the customer may cover the return shipping fee for us to reship the order.

8. Shipping Address Confirmation & Changes

Please ensure your shipping address is accurate when placing your order. If you need to modify the address before shipment, please contact us immediately at [email protected], and we will do our best to assist.
If a package is returned due to an incorrect address or failed delivery, any costs associated with reshipment will be the customer's responsibility.

9. Handling Package Issues

Please contact us promptly in the following situations:

  • Lost Package: If you have not received your package beyond the estimated delivery timeframe, please contact us within 15 days of the shipping notification date with your order number and tracking information. We will assist in filing an investigation with the carrier.

  • Damaged Package: If you receive a damaged package, please provide photos and relevant information to [email protected] within 7 days of receipt. We will arrange a solution based on the specific situation.

10. Contact Us

If you have any questions about our shipping policy or need to check your order's shipping status, please feel free to contact us:

Ceraveoutlet Customer Service Team
[email protected]
We aim to respond within 24-48 hours on business days.