Refund Policy

 

At Ceraveoutlet, your satisfaction is our priority. We stand behind the quality of our ceramide-rich skincare products and want you to feel confident in every purchase. If you are not completely satisfied, our Refund Policy is designed to make the return process simple and transparent.

1. Eligibility for Returns

To qualify for a return and refund, your item must meet the following conditions:

  • The product must be unused, unopened, and in its original packaging.

  • The return must be requested within 60 days from the date of delivery.

  • You must provide your order number and proof of purchase.

2. Non-Returnable Items

For health, safety, and hygiene reasons, we cannot accept returns for:

  • Any product that has been opened, used, or tested.

  • Products that are damaged due to customer misuse or improper storage.

  • Items purchased during final sale or promotional clearance events (if applicable, will be marked at time of purchase).

3. How to Initiate a Return

Please follow these steps to start the return process:

  1. Contact our Customer Service team at [email protected] within 60 days of receiving your order. Include your order number and reason for return.

  2. Our team will review your request and, if eligible, provide you with a Return Authorization (RA) number and return instructions.

  3. Do not ship your return without an RA number. Returns sent without authorization may not be accepted or processed.

4. Return Shipping & Costs

  • Customers are responsible for return shipping costs, unless the return is due to our error (e.g., incorrect or defective item).

  • We recommend using a trackable and insured shipping method. Ceraveoutlet is not responsible for return shipments that are lost or damaged in transit.

5. Inspection & Refund Processing

  • Once we receive your returned item, our team will inspect it to ensure it meets our return conditions.

  • Inspection typically takes 3–5 business days after the return arrives at our facility.

  • Upon approval, you will receive a confirmation email and your refund will be processed.

6. Refund Method & Timeline

  • Refunds are issued to the original payment method used for the purchase.

  • Please allow 5–10 business days for the refund to be processed and appear in your account, depending on your financial institution.

7. Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged, defective, or incorrect item, please notify us within 7 days of delivery by emailing [email protected].

  • We may request photos or a brief description to help resolve the issue quickly.

  • We will gladly arrange a replacement at no extra cost (subject to availability) or issue a full refund, including any applicable return shipping fees.

8. Exchanges

We do not offer direct exchanges at this time. If you would like a different product, please follow the standard return process and place a new order on our website.

9. Late or Missing Refunds

If you haven’t received your refund within the stated timeline:

  • First, check with your bank or payment provider, as processing times may vary.

  • If you still have not received your refund, please contact us at [email protected] with your order number, and we will investigate promptly.

10. Contact Us

For any questions about returns, refunds, or our policies, our customer service team is here to help.

Ceraveoutlet
[email protected]
Response Time: Within 24–48 hours on business days