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At Ceraveoutlet, your satisfaction is at the heart of everything we do. We are committed to providing exceptional customer service throughout your shopping experience—from browsing to purchase and beyond. Our dedicated support team is here to assist you with any questions, concerns, or feedback you may have.
1. How to Contact Us
Email: For all inquiries, please email us at [email protected].
Response Time: We strive to reply to all emails within 24–48 hours during business days (Monday to Friday).
Order Status & Tracking: Once your order is placed, you’ll receive a confirmation email followed by a shipping notification with tracking information. If you have any questions about your order status, please contact us with your order number.
Order Changes & Cancellations: Need to update your shipping address or cancel an order? Contact us as soon as possible. We’ll do our best to accommodate your request before your order ships.
Not sure which product is right for your skin? Our team is knowledgeable about our ceramide-focused formulations and can offer guidance to help you choose the best cleanser, moisturizer, or treatment for your needs.
We’re also here to help you understand ingredient benefits and how to incorporate our products into your skincare routine.
We want you to love every purchase. If you’re not fully satisfied, here’s how we can help:
Return Window: You may return new, unopened items in their original packaging within 60 days of delivery for a full refund.
Refund Processing: Refunds are issued to your original payment method and typically appear within 5–10 business days after we receive and inspect your return.
Exchanges: We currently do not offer direct exchanges. To exchange an item, please return the original product for a refund and place a new order on our website.
Damaged or Incorrect Items: Received the wrong product or a damaged item? Contact us within 7 days of delivery, and we’ll make it right—whether that means sending a replacement or issuing a refund.
For more details, please review our full Refund Policy.
We offer free worldwide shipping on all orders.
Orders are processed within 1–3 business days and delivered within 6–12 business days to most locations.
For complete shipping details, see our Shipping Policy.
We take your privacy seriously. Any personal information you share with us is handled in strict confidence and in compliance with our Privacy Policy. We use secure systems to protect your data and never share it with third parties for marketing purposes.
Your feedback helps us improve. If you have suggestions or concerns about our products, website, or service, please let us know. We value your input and are committed to continuous improvement.
We are more than just a skincare store—we’re a team passionate about helping you achieve healthier skin through effective, barrier-supporting products. Whether you’re reaching out for product advice, order support, or after-sales care, we’re here to listen and help.
Ceraveoutlet Customer Service
[email protected]
Business Hours: Monday–Friday, 9 AM–6 PM EST
Phone support available upon request for urgent matters
Thank you for trusting Ceraveoutlet. We’re honored to be part of your skincare journey.
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